Call us : (217) 305-4529

FAQ


Do I need an appointment? Do you take walk-ins?


How do I apply?
Applications may be completed online under the “Applicant” section located in the top right corner of our property website, or you can stop in the office for a paper application during business hours.

 

Which utilities do I pay? Town and Country Residents pay for all of their utilities either through the service provider or our third-party utility billing company.

What is the security deposit?
Security deposits will vary starting at $199 depending on qualifying criteria.

When is my rent payment due?
Rent is always due on or before the first of the month.

What day of the month am I liable for a late charge?
Rent is always due on the first and a 5% late fee plus any applicable rent concession recaptures are assessed after the 3rd of every month (even Sundays and holidays).

How can I pay my rent?
You can pay rent by setting up your online account on our property website and using a bank account or credit card to make payments. A convenience charge will apply to credit/debit card payments. You may also pay at the leasing office with a personal check or a cashier’s check. There is a drop box located at the leasing office for payments made after office hours.

 

Is Renter's Insurance required?
Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.


What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee. Monthly pet rent is $25 per dog and $15 per cat. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount.

How can I refer a friend?
If you love Town and Country Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.


If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you for longer than 2 days, please let the office know. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?
Yes, VOLO Broadband offers a free internet connection to every apartment an available high-speed option for $29.95/month. Several other cable/Internet companies provide service at Town and Country Apartments.

Can I grill on property?
We provide several charcoal grills throughout our community at the BBQ/picnic areas. You are not allowed to use personal grills on the property.

I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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